Terms & Conditions

Return Policy

Elevated equipment supply has a 14 day return policy from the original purchase date with a valid receipt.  The following product categories are excluded from this policy and are non-returnable/final sale at time of purchase unless refused at time of delivery: soil, coco products, pesticides, extraction equipment and accessories, solvents, nutrients, custom order, special order items and light bulbs.  Custom order items and special orders require 50% upfront deposits before they are ordered, paid in full before shipping and are non-returnable.  Special orders consist of items we do not typically stock but have purchased for a specific customer. Custom item and special-order deposits are non-refundable but may be credited back as an account credit if we have not ordered and are not obligated to pay the vendor.  If we have already submitted the order the deposit is non-refundable.  Returns on non-defective equipment that are covered in our return policy are subject to a 20% restocking fee.  RMAs and manufacturer warranties on items we sell will be assessed case by case and no credit or exchange will be awarded until we have confirmed the specific product(s) are covered by the vendor warranty, with vendor.   Please submit any inquiries to rmala@elevatedequipmentsupply.com